Privacy Policy - Herman’s Plumbing

I.

Introduction

This Privacy Policy explains how Herman's Plumbing (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you access our website (the “Website”) and use our services. By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website. This Website is operated in the United States and is intended for users located within the U.S.

II.

Information We Collect

A. Personal Information

We may collect personal information that you voluntarily provide, including:

Full name
Email address
Phone number
Mailing or service address
Any other information submitted through forms or direct communication

B. Usage & Analytics Data

We may automatically collect certain information when you interact with the Website, including browser type, device information, IP address, general geolocation data, pages visited, time spent, and clickstream behavior through cookies, session identifiers, pixels, and similar tracking technologies. We may use analytics and advertising tools to analyze Website traffic, improve performance, and support advertising or remarketing efforts.

C. AI-Integrated & Third-Party Services

We may use AI-assisted tools, chat interfaces, and automation technologies to enhance user experience and process user-submitted data to provide more efficient interactions. We may also use trusted third-party platforms, including customer relationship management, marketing automation, email or SMS communication, analytics, and hosting services. These platforms may process personal data on our behalf to support communications, customer service, and business operations.

III.

How We Use Your Information

We use collected information to provide, operate, and improve our services; respond to inquiries and deliver requested information; personalize communications; send marketing, informational, and transactional messages where applicable; maintain security; and comply with legal obligations. Consent to Contact: By submitting your information through the Website, you consent to being contacted by Herman's Plumbing via email, phone, and SMS, where applicable.

IV.

SMS & Communication Policy

If Herman's Plumbing offers SMS communications through the Website and you provide your phone number and opt in, you may receive SMS communications, including updates, reminders, alerts, or promotional messages. SMS communications may be delivered using automated technology through CRM and communication platforms.

SMS Details

Consent to receive SMS messages is not a condition of purchase or service.
Message frequency may vary.
Message and data rates may apply.
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us through the Website.

SMS Data Protection: Mobile information, phone numbers, and SMS opt-in data will not be shared, sold, or rented to third parties, affiliates, or partners for marketing or promotional purposes.

V.

Sharing & Disclosure

We may share your information with authorized service providers assisting in operations, legal or government authorities when required by law, and successors or assigns in the event of a merger, acquisition, or restructuring. We do not sell or share personal information with third parties for their independent marketing purposes.

VI.

Security & Data Retention

We implement reasonable safeguards to protect your information, including secure hosting environments, access controls, and two-factor authentication where applicable. We retain personal data only as long as necessary to fulfill its intended purpose or as required by law.

VII.

Your Privacy Rights

Depending on your location, you may have the right to request access to, correction of, deletion of, or portability of your personal data. To make a request, contact Herman's Plumbing through the Website contact form at hermansplumbing.com/contact/ .

VIII.

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

IX.

Children's Privacy

This Website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If such information is identified, it will be deleted promptly.

X.

Policy Updates

We may update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of the Website constitutes acceptance of the updated Policy.